Kickflip Boards, the extreme skate and board store

Our deliveries are made by Royal Mail for small packages and Interlink Express for larger items.

Your order will be despatched as soon as possible. Most orders are shipped within 1 - 3 working days. Occasionally however if, for example, we are awaiting new stock of an item you have ordered, there may be a delay in despatching your order. Please therefore allow up to 10 working days for delivery.

PLEASE NOTE: If an order is returned to us by the courier as undelivered because of either a customer's refusal to accept the delivery, or the customer not responding to cards left by the courier requesting contact to arrange re-delivery, the charges made to us by the courier will be the responsibility of the customer. At present the charge to us for any order returned as undelivered is £6.50. The extra postage charge for re-delivery of such orders will also be the responsibility of the customer.

If you have any queries regarding our delivery policy please e-mail us using the contact form or call during business hours on 01925 485 316.

If you wish to return goods for any reason you must contact us first. You can do this via e-mail or phone.

All returned goods must be unused, in the original packaging, including any tags and labels. We will not accept returned goods that are not in a perfect and saleable condition. Please do not use sticky tape on product packaging, place the items you want to return in a box or jiffy bag.

RETURNING GOODS FOR AN EXCHANGE

If the customer wishes to return their goods for exchange we are happy to do this within 30 days from the day after they have received the goods. All postal charges for exchanged goods are the responsible of the customer and is paid for at their own expense.

RETURNING NON-FAULTY GOODS FOR A REFUND

If the customer wishes to return their goods to us for any reason, we allow 7 days from the day after they have received the goods.

If the goods are NOT faulty the customer is responsible for the delivery cost of returning the goods. Postage charges for returned goods (non- faulty) will not be refunded. A refund will be granted for the invoice amount minus the cost of delivery plus VAT. Any goods sent via Interlink will be deducted £5.00 + VAT (£6.50 in total). Goods sent via Royal Mail will be deducted the price of the postage paid + VAT. If you have received free postage and wish to return your goods we will deduct postage of £5.00 + VAT (£6.50 in total); in all cases above the postage will be deducted from your refund.

Download Returns Form

FAULTY RETURNS
If you return an item(s) to us which is faulty, which you did not order, or for any other reason which is our fault, we will also pay you the cost of the return postage via Royal mail Recorded Delivery up to the sum of £5.00. (RM Special Delivery is not included).Please contact us before you send any faulty item(s) back, as sometimes, all we will require is a photo of the problem. We will then advise you what course of action to take. If there is a mistake, please contact us first and we will let you know how you should send the item to us.

In all cases please telephone 01925 485 316 or e-mail us using the contact form contact form before returning an item. When returning goods, please include; our Returns Form in the parcel with your name, address, the order number from your invoice, contact telephone number and reason for return. Please also state whether you require a refund or exchange

Please can you return your item(s) in its original condition, to the address below, within 30 days of the date on which you receive it. You will be responsible for the item or items until they reach us.

PLEASE NOTE:
• We would advise you to at least obtain proof of posting when returning goods, as loss or damage during return shipping is the responsibility of the customer.

• DVD's and videos cannot be returned for refund unless sealed as new in their cellophane wrap.

• We will not replace broken Skateboard decks and Trucks due to the extreme nature of the sport.

• Ice Skating Blades: Please check ice skates for any faults before sharpening the blades as this may affect your manufacturing warranty.

Placing an order with Kick-Flip Boards has never been easier. Use the links on the left-hand side of every page to find what you need or uses our search function at the top of the page, then click the, “add to cart” button for any items that you wish to buy. The contents of your cart are displayed in the box at the top right hand column on every page so you can see a running total of items you are ordering. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to complete the ordering process.

When placing your order, please ensure you give the correct contact information as incorrect details will delay processing your order. Although we are happy to deliver goods to an alternative address (i.e. your place of employment), your billing name and address must match that of the credit/debit card used for payment. If details don't match, then further checks are carried out to protect both our customers and ourselves from possible fraudulent transactions. Orders are only despatched once they have passed our security checks.

Once you have placed your order and completed the checkout process a confirmation e-mail is automatically sent to you. Please check your incoming e-mails for this. We are finding that due to tighter spam controls on individual pc's, sometimes these e-mails are mistaken for spam and not allowed through to you. If after a short time you haven't received your order confirmation please contact us by phone or e-mail and we can confirm whether your order has been received.

We Accept Payment via Major Credit Cards – Visa, Mastercard and American Express, using Paypal. Our checkout process is certificate encrypted with upto 256-bit SSL, issued by Trustwave. This ensures all sensitive data, such as credit card information and billing/shipping address be processed securely without any compromising factors.

What is SSL?
SSL is short for Secure Sockets Layer, a protocol developed by Trustwave for transmission of private and sensitive materials via the Internet. SSL uses a cryptographic system that utilizes two keys to encrypt data - a public key known to everyone and a private key known only to the recipient of the message.

Promotions & New Products
Promotions and new products are added weekly to our web site, you will also be notified via Email if you registered to our Newsletter. New Promotions can be found in our promotions area. Simply click on the promotions button in the top left corner and you will be taken directly to all our new promotions.

It’s easy to check the status of your order! Each order is assigned a unique number when it comes in. Simply click on your “My Account” or “sign in” button in the very top right corner of the screen, enter your email address and password. Once you are in the dashboard area you will be able to see all your data. Click on “my orders” and you’ll see your order number, the date the order was placed, the status of the order. By clicking on individual order you’ll see the shipping method, and information for items that have shipped.

To update your account information click on your “My Account” or “sign in” button in the very top right corner of the screen, enter your email address and password. By clicking on the account “information button” you can change your password. If you want to update your address details then click on the “address book” button, this will allow you to change both your billing address and shipping address.